Services & Amenities
Come and enjoy the warm hospitality and personal service that only a Quebec City boutique hotel like ours can offer. Our friendly and attentive staff creates a “home away from home” for your comfort and enjoyment.
CHECK-IN & CHECK-OUT
Check-in time is between 4pm ans 11pm and check-out is maximum 11am. For any early check-in or late check-out, we will be happy to keep your luggage in our locked storage room, free of charge. Feel free to contact us if you want to advise us about your arrival time or if you have any questions.
FRONT DESK HOURS
Our front desk is open from 7am until 11pm. A contactless check-out option is available before 7am. No check-in is available after 11pm. You can access the buiding at any time with your room key. A security agent is in present at night for emergencies.
Hôtel du Vieux-Québec (HVQ) offers its guests the possibility ($) of having a light breakfast in their room so that they may take their time getting ready for the day. By 8:00 am, a continental breakfast basket will be hung on your door which includes fresh croissants and pastries as well as yogurt, cheese, fresh fruits and orange juice.
We can also provide a gluten free breakfast, please let us know about your restrictions upon check-in. Breakfast is also included for children (a smaller version of the original breakfast, including orange juice, a croissant and yogurt).
Offsite parking ($) , no valet service.
If you come by car, use our unloading zones at the front or on the side of the hotel and then register and unload your car. Our staff will then direct you to the underground parking which is one block from the hotel.
If your car is taller than 5 feet- 8 inches we will advise you about other options around the hotel (2-15 minutes walk, indoor or outdoor paying parkings). Please note that during summer season St-Jean street is blocked between St.John's gate and Côte du Palais, we invite you to follow the detour signs.
ELEVATOR CCESS TO ALL FLOORS
The Hotel has a central elevator which gives access to all rooms. There are a few rooms that require climbing 5 steps, please let us know if this is inconvenient.
Pets are not accepted at the hotel.
Service animals are only accepted in standard rooms and must have approved certification. Please contact the hotel for more information
To ensure the comfort of our other guests, all service pets must be kept on a leash at all times in the hotel. Pets may not be left unattended in the rooms. There is a fine of $500 if an animal is left alone in the room
HI SPEED WI-FI
Available free of charge in the room and throughout the hotel. There are also 2 computers and a printer in the hotel's lounge
Tournebroche bistro offers diners the benefits of fresh, local, and organic ingredients.
A small exercise room is available 24h/7. It includes a stationary bike, an elliptical, a bench and weights. A TV is also available.